As communities continue to feel the impact of the coronavirus (COVID-19), we want to share with you the steps we’re taking at Helping Hands Moving and Maids to help protect the health and safety of our customers and our movers, which is always our top priority.
We’re closely monitoring local and national reports on the evolving impact of COVID-19 and, based on guidance from the Centers for Disease Control (CDC), the World Health Organization and applicable public health agencies, we’ve developed plans and established a task force that will allow us to respond in a timely and appropriate manner.
Our housekeeping and sanitation efforts in our offices and trucks have been dramatically expanded. We disinfect often-touched surfaces such as door handles, countertops, keypads, restroom surfaces, break room areas, and delivery bays daily. We’re requiring all of our crew members and visitors (and we urge everyone) to follow the CDC guidelines to prevent the spread of the infection. Further, we have eliminated all non-essential visitors to our facility and prohibited unnecessary company travel. We temperature check all of our employees daily as well. We make all of our employees quarantine if they have any of the symptoms associated with the coronavirus.
We will always do our best to protect ourselves and our customers. We do ask that you also take precautions such as making sure high touch Items such as doorknobs, and handrails are clean. If you have a weak immune system or are considered high risk according to the CDC please let us know as soon as possible so we can take extra safety precautions for your move. We also ask that you limit the amount of people in your home the day of the move to 1-2 to keep our movers and cleaners safe.
We feel deeply for those who have been affected. Thankfully, as of now, we’re not aware of any team member or customer contracting COVID-19. But we have implemented guidelines that instruct any team member who may develop symptoms or come into contact with infected individuals to stay home and follow the CDC’s instructions.
Helping Hands Moving and Maids is open for business as per usual
If we become aware of any condition in any location that would make it unsafe, please rest assured that we’ll shift production to another location until those conditions have been addressed.
Again, the health and safety of our customers and team members are our top priority and we’re committed to doing our part to help keep everyone safe.
In addition, please keep the following in mind:
INCREASED CLEANING: We have increased cleaning duties at our office locations and in the interior cab/box of our Moving Trucks. All moving trucks and offices will be equipped with disinfectant wipes or spray. We are focusing our increased cleaning on frequently touched surfaces using an antimicrobial disinfectant on the EPA list of COVID-19 fighting products. Some examples of surfaces cleaned include door handles, steering wheels, phones, work surfaces, bathrooms, and common areas.
PRE-MOVE CUSTOMER WELLNESS CHECK: Helping Hands Moving and Maids Scheduling Team will contact our Customers in advance of the arrival of our Move to inquire if any if our Customers feel ill, or suspects that they have had contact with an infected person. Moving services can be postponed to mitigate risk and ensure safety of our crew members and the Customer.
PRE-MOVE TEAM MEMBER WELLNESS CHECK: We have posted signs and symptoms of COVID-19 throughout our offices to better inform and provide awareness to our Team Members. Any crew member who feels uncomfortable coming into the office, feels ill, or suspects that they may have had contact with an infected person will not come into our office and will notify our scheduling team. All crew members will be temperature screened upon arriving at our facility and will be handed proper cleaning and sanitation supplies to wipe down trucks and equipment to be used that day.
SOCIAL DISTANCING: Upon arrival to our Customer’s homes or offices, Helping Hands Moving and Maids crew members will be practicing the 6′ social distancing between themselves and our Customers. We have always valued the professionalism and respect that came with a good introductory handshake, however under this COVID-19 protocol, we ask that our customers understand for safety purposes, there will be no handshaking or touching.
OPEN DOORWAYS AND WINDOWS WHEN AVAILABLE: In a residential move setting when available, we will ask our Customers to open outside doors and windows to increase air circulation to help protect our movers and cleaners.
Thank you for always making us your choice!
Here at Helping Hands Moving and Maids, We will always be there to lend a Helping Hand
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We will Always be there to lend a helping hand